Nordstrom Uses Influencers To Ease Anxious Shoppers

August 7, 2020

Some retailers are turning to popular social media personalities to detail post-pandemic protocols and boost the allure of visiting their stores. Wendy Nguyen, a fashionable Instagram personality with 1.1 million followers, is regularly tapped by retailers like Macy’s and Banana Republic to promote their wares on social media. The posts all praised Nordstrom’s safety measures, like mandatory masks, abundant hand sanitizer and adherence to social distancing. “In times of uncertainty, people are going to find the people that they trust the most to provide validation for the things that they’ve loved doing in the past,” said Krishna Subramanian, a founder of the influencer marketing firm Captiv8. He oversaw the Nordstrom campaign and said that other companies are also planning influencer campaigns focused on store safety.

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